Susan Nicholson
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Corporate Communications Professional


Expertise in Technical Writing, Copy Writing,

Project Management, Editing and PR



About Susan



Qualifications

25+ years in Corporate Communications, Technical Documentation, public relations, technical marketing, editing, client services, operations and management.


Experience


JTEC Energy, Inc - Atlanta, GA

Chief Operating Officer

February 2020 - present

Manage operations for a startup tech company - Oversee Project Management of product demo for investors, set up physical office space, coordinate remote work procedures during COVID-19.

Develop Corporate Communications materials including new website, spec sheets, press releases, competitive reports, and all marketing materials.


 

Autonomous Fusion (formerly Wheego Technologies, Wheego Electric Cars) - Atlanta, GA

Vice President, Corporate Communications

2009 - December 2019

Technical Writing - wrote User Manuals, technical spec sheets, technical PowerPoint presentations, Dealer Resource Guide, marketing materials, Technical Service Reports.

Corporate Communications – wrote company newsletters; wrote monthly competitive update for internal use; interacted with company shareholders. Responsible for web page content, social media.

Public Relations - wrote all press releases, communicated with members of the press, managed all events.

Dealer Relations – managed dealer communications, wrote dealer newsletter.

Logistics – coordinated vehicle deliveries, created and tracked vehicle invoices, collected payments.

Trade show Management – planned and coordinated all trade shows and promotional events; purchased and maintained trade show exhibits; worked trade show events.

Car Electronics – responsible for driver in-vehicle experience for new Wheego electric vehicles; managed interface design of digital dash cluster for electric delivery van; managed specifications,  sourcing, and installation for In-Vehicle Infotainment and Blind-spot detection systems. Documented Autonomous Fusion's IoT and Connected Car offerings; developed technical presentations, spec sheets and design illustrations.


 

Urban Frontier - Atlanta, GA

Owner and Manager

1999 - 2005

Owned and operated retail store/folk art gallery in upscale Buckhead community.


 

MindSpring Enterprises - Atlanta, GA

Vice President, Public Relations & Corporate Communications

1994 - 1999 

Member of original team that led startup Internet Service Provider to global multi-million dollar firm:

- Managed cross-functional teams: Product Management, Public Relations, Investor Relations, Events, Customer Service and Web Design.  Managed department budgets.  Total staff of 40+ including professional, technical, creative and administrative personnel

- Wrote Press Releases,  designed Annual Reports and product documentation. (Sample press releases External link opens in new tab or windowhere).

- Planned and managed corporate and promotional events.

- Built new Customer Service department and new Web Design department including external client services for Web Design.

Hired as Product Manager (1994); Promoted to manage Customer Service and Sales Call Centers (1995). Promoted to Vice President of Public Relations & Corporate Communications including Web Design (1996). Firm went public in 1996, and eventually merged with Earthlink to form the second-largest ISP behind AOL.

 


AudioFax - Atlanta, GA

Quality Control Manager/Technical Documentation Manager

1990 - 1995 

-  Technical Writer - wrote all technical documentation for new telecom/fax technology products; wrote end user documentation and System Manager documentation.

- Trainer - developed and taught training classes for System Managers.

Hired as Technical Writer. Promoted to manage all documentation, quality control and training.

 


Technical Writer - Atlanta, GA

Self-employed

1986 - 1990

Wrote technical manuals, User and Reference guides. Customers were engineering and telecommunications companies in the Atlanta area. Specialized in telecommunications documentation.

 


Hewlett-Packard - Atlanta, GA

Technical Sales Rep

1983 – 1986

Sold technical computer line to Telecommunications companies in the Atlanta area.


Education


Georgia Institute of Technology

Bachelor of Electrical Engineering, 1982



 Portfolio / Writing Samples



AF
Sample Web copy - Autonomous Fusion web site
Wheego LiFe Owner's Manual
Wheego LiFe Owner's Manual
Wheego LiFe Technical Specs
Wheego LiFe Technical Specs
pres clippings
Sample press generated from press releases at Wheego
af news
Sample customer newsletter for Autonomous Fusion
Dealer News
Sample Newsletter for Wheego dealers
Copy for MindsSpring Annual Report
Copy for MindsSpring Annual Report
Wheego Company Brief
Wheego Company Brief
Postcard for Wheego Glovebox
Postcard for Wheego Glovebox
AF
Sample Web copy - Autonomous Fusion web site
Wheego LiFe Owner's Manual
Wheego LiFe Owner's Manual
Wheego LiFe Owner's Manual
Wheego LiFe Technical Specs
pres clippings
af news
Dealer News
Copy for MindsSpring Annual Report
Wheego Company Brief
Postcard for Wheego Glovebox
AF
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Contact Susan:


snichols@mindspring.com
External link opens in new tab or window404-285-8988

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